AI Receptionist for Medical Practices
Phones at a medical practice rarely stop, and every missed call is a patient left waiting. Clara answers on the first ring, books and moves appointments, takes refill and records requests for your staff, and gets urgent calls to the right person, 24/7.
Clara
Riverside Family Clinic, this is Clara. How can I help?
Caller
I need to see Dr. Nguyen this week, my son has an ear infection again.
Clara
I'm sorry to hear that. Dr. Nguyen has Thursday at 9:30 or Friday at 2. Which works?
Caller
Thursday, please.
Clara
You're booked for Thursday at 9:30. I'll text you a confirmation.
What Clara Handles for Your Medical Practice.
She answers from what you teach her, and anything she can't handle goes to your team.
“Can I get in this week?”
Appointments
She books, moves and cancels visits with the right provider, using the rules you set for each visit type.
“I need a refill on my prescription.”
Refill Requests
She takes the details your staff needs and sends the request on. She never approves anything herself.
“Can you send my records?”
Records and Forms
She takes the request and texts the caller the forms or links you give her.
“Do you accept Aetna?”
Insurance Questions
She answers from the plans you accept, and takes a message when she can't be sure.
“My dad is having chest pain.”
Urgent Calls
She tells callers to hang up and dial 911 in an emergency, and sends urgent after-hours calls to your on-call provider.
“Where do I park?”
Everyday Questions
Hours, locations, parking and what to bring, answered so your staff doesn't have to repeat them all day.
What Changes When Clara Picks Up.
Shorter Holds, Fewer Voicemails
Clara answers more than one call at a time, so patients stop waiting on hold during the morning rush.
Clear Handoffs to Your Staff
Refills, clinical questions and anything she shouldn't handle go to your team with the details already written up.
She Stays Within Her Lane
Clara doesn't give medical advice. She books, routes and takes messages, the way you've told her to.
Integrates With All Your Systems.
We connect Clara to your calendar or scheduling system when it has an API, and set up how refills, records requests and urgent calls reach your staff.
Calendars & Booking
CRMs
Messages & Automation
How It Works
ClaraPicksUp is a done-for-you service. We build, train and test Clara for your business.
A Quick Intro Call
Tell us how your front desk works: what callers ask, what you book and who handles what.
We Train Clara
We teach her your services, prices, hours and policies, and connect her to your calendar and tools.
You Battle-Test Her
Call her as often as you like. We fine-tune her until she sounds like she's worked there for years.
Forward Your Calls
Keep your number. Send calls to Clara after hours, when you're busy or all day long.
Questions? Clara's Heard Them All.
Still curious? Call her and ask.
Does Clara give medical advice?
No. Clara books appointments, answers practical questions from your information, takes messages and routes calls. Clinical questions go to your staff, and emergencies are told to call 911.
Can Clara handle patient health information?
Tell us about your privacy requirements on our intro call, including HIPAA. Until we've agreed how patient information is handled, we set Clara up to take only what she needs to book or route a call.
Can Clara work with my EHR or scheduling system?
If it has an API, we can usually connect Clara to it, or build a custom integration. If it doesn't, Clara takes appointment requests and sends them to your team to confirm.
What happens with calls after hours?
Clara answers every call, books what she can, takes messages for the morning and sends urgent calls to your on-call provider, however you'd like them reached.
Can I keep my phone number?
Yes. You keep your number and forward calls to Clara: all the time, after hours, or only when nobody picks up.
How much does it cost?
It depends on your call volume and which tools we connect. Tell us about your business and we'll send you a straightforward quote.
Clara Answers for Other Businesses, Too.
Let Clara Pick Up for You.
Tell us a little about your business. We'll get back to you to talk through what Clara would handle, then set her up for you.
- We do the whole setup
- Keep your phone number
- Clara says she's AI
Rather hear her first?
Call Clara